bdshopee

24/7 Support : +8801714242366

Frequently Asked Questions (FAQ)

1. What payment methods do you accept? We accept Bkash/ Nagad number- +8801714242366 personal.

2. How do I track my order? Once your order has been shipped, you will receive a tracking number via email/ messenger/ WhatsApp. You can use this number to track your order on our website or the carrier’s website.

3. What is your return policy? We accept returns within 05 days of delivery. Items must be unused, undamaged, and in their original packaging. For more details, visit our Return Policy page.

4. How do I initiate a return? To initiate a return, please contact our customer support team at email/phone number given on website front page with your order number and reason for return. We will provide further instructions.

5. How long does it take to receive a refund? Refunds are processed within 10 business days after we receive and inspect your returned item. The credit will be applied to your original method of payment.

6. Do you offer international shipping? No, we don’t offer international shipping.

7. How can I contact customer support? You can reach our customer support team via email/ live chat on our website or phone mentioned on webpage.

8. Can I cancel or modify my order? Orders can be canceled or modified within 2 hours of placing the order. Contact our customer support team as soon as possible to request changes. I parcel is picked by courier company we will not accept cancellation.

9. Are my personal details secure? Yes, we prioritize your privacy and security. For more information, please review our Privacy Policy page.

10. Do you offer gift cards? No, we are not offering gift cards. But One delivery charge will apply for multiple product booking in one consignment.

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