1. Introduction
We hope you love your purchase. If you need to make a return, we’re here to assist you.
2. Eligibility
Items must be returned within 05 days of receipt.
Items should be unused, undamaged, and in their original packaging.
Certain items e.g., perishable goods, customized products are not eligible for returns.
3. Return Process
Contact our customer support team visible on website front page to initiate a return.
Provide your order number and reason for return.
Follow the instructions provided by our support team to send your item back.
4. Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error.
Use a trackable shipping service or purchase shipping insurance for high-value items.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 10 business days, and a credit will automatically be applied to your original method of payment.
6. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, contact our customer support team for assistance.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at email/phone number visible on website.
8. Contact Information
For any questions about returns or refunds, please contact us.