bdshopee

24/7 Support : +8801714242366

Support Policy

1. Introduction

We are committed to providing exceptional customer service. This policy outlines how we assist our valued customers.

2. Support Channels

Email Support: Reach us at info@bdshopee.com for any queries or issues.

Live Chat: Available on our website 24/7.

Phone Support: Call us at +8801714242366 on 24/7.

3. Response Time

We aim to respond to all queries within 24 hours.

During peak times, responses may take up to 48 hours.

4. Issue Resolution

We strive to resolve issues promptly and efficiently.

For complex issues, our team will keep you updated on the progress regularly.

5. Technical Support

Assistance with account access, order tracking, and troubleshooting.

Support for any technical difficulties encountered on our website.

6. Returns and Refunds

Contact support to initiate a return or refund process.

Our team will guide you through the return policy and steps.

7. Feedback and Suggestions

We welcome your feedback and suggestions.

Email us your thoughts to help us improve our services.

8. Privacy and Security

All customer information is handled with confidentiality and security.

For more information, please review our Privacy Policy link.

9. Contact Information

Email: info@bdshopee.com

Phone: +8801714242366

Live Chat: Available on our website

Thank you for shopping with us! We are here to help you have the best experience possible.

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