1. Introduction
We are committed to providing exceptional customer service. This policy outlines how we assist our valued customers.
2. Support Channels
Email Support: Reach us at info@bdshopee.com for any queries or issues.
Live Chat: Available on our website 24/7.
Phone Support: Call us at +8801714242366 on 24/7.
3. Response Time
We aim to respond to all queries within 24 hours.
During peak times, responses may take up to 48 hours.
4. Issue Resolution
We strive to resolve issues promptly and efficiently.
For complex issues, our team will keep you updated on the progress regularly.
5. Technical Support
Assistance with account access, order tracking, and troubleshooting.
Support for any technical difficulties encountered on our website.
6. Returns and Refunds
Contact support to initiate a return or refund process.
Our team will guide you through the return policy and steps.
7. Feedback and Suggestions
We welcome your feedback and suggestions.
Email us your thoughts to help us improve our services.
8. Privacy and Security
All customer information is handled with confidentiality and security.
For more information, please review our Privacy Policy link.
9. Contact Information
Email: info@bdshopee.com
Phone: +8801714242366
Live Chat: Available on our website
Thank you for shopping with us! We are here to help you have the best experience possible.